Conditions of Acceptance

  1. All customers of Royal Laundry and Cleaning Services Limited hereinafter referred to as the Company, are bound by these Conditions of Acceptance as if he/she has put his/her signature on the voucher receipt issued to them as against the deposit of garments of goods with the Company, signifying his/her assent.
  2. The Company shall take all the necessary precautions for the safety of the garments of goods entrusted to them. However, the Company accepts the goods for cleaning, storage and/or other services to be rendered, at the sole risk and responsibility of the owner.
  3. A voucher receipt is issued for goods handed to the Company and no re-delivery can be claimed without production of the receipt. Any goods unclaimed after three (3) months from the date of receipt may be sold to defray expenses without prior notice to the customer.
  4. The Company shall have the sole discretion regarding the process to be used in cleaning all goods and no responsibility is accepted by the Company for any shrinkage, loss of colour, development of shines or a damage in any way to any article in the process of cleaning, dyeing, laundering or any other process ordered by the customer or considered technically necessary by the Company.
  5. Though all care shall be taken, the Company is not responsible for any damage or loss of buttons, buckles, ornaments, zips, belts, paddings or trimming.
  6. All complaints on the condition of any garment shall be submitted to the Company for a report by its technical experts not later than 24 hours of acceptance of delivery of the garment. The report of the technical expert on the matter shall be final and conclusive.
  7. The Company shall not be responsible for any claims resulting out of loss or damage to the goods unless it is proved that the same resulted from negligence of an agent or servant of the Company while acting as such. In that event compensation will be assessed and based on the depreciated value of the article and shall not under any circumstances exceed (10) times the amount charged for cleaning the article for services rendered.
  8. Without prejudice to the generality of the foregoing, the Company shall not be responsible for any loss, damage, or theft during or as a result of riots, strikes, public disturbances, war, insurrection, uprising or any other warlike operations or incidents resulting and/or following the aforesaid happenings. In the event the Company refuses to admit its liability to pay compensation for the loss or damage occurring from the said incidents, the owner of the goods so lost or damaged and claiming Compensation shall be obliged to prove that the loss or damage to his/her goods was not as a result of the aforesaid incidents.
  9. All disputes arising out of this contract shall be referred to the decision of one Arbitrator who shall be appointed in writing by the current Chairman of the Chartered Institute of Arbitrators (Kenya Branch) within one calendar month after having been required in writing to do so by either of the parties and only after a deposit of Kshs 1000 is made by each party to cover costs. The making of an award shall be a condition precedent to any right of action against the Company. If the Company shall disclaim liability to the customer for any claim hereunder and such claim shall not within six calendar months from the date of such disclaimer have been referred to arbitration, then the claim shall for all purposes be deemed to have been abandoned and shall not thereafter be recoverable. The current Arbitration rules of the Chartered Institute of Arbitrators (Kenya Branch) shall apply to all arbitration matters referred to under this contract.